Frequently Asked Questions

Find answers to common questions about physical therapy at Ace Physiotherapy Centre.

What should I expect during my first physical therapy session?

Your first session will include a comprehensive evaluation where your therapist will assess your condition, discuss your medical history, and understand your goals. We'll then develop a personalized treatment plan. You may also begin some initial treatment during this session.

Do I need a doctor's referral for physical therapy?

In most cases, you can access physical therapy through direct access without a physician's referral. However, some insurance plans may require a referral for coverage. We recommend checking with your insurance provider. Learn more in our Patient Resources.

How long does each physical therapy session last?

Initial evaluations typically last 60 minutes. Follow-up sessions are usually 45-60 minutes, depending on your treatment plan and specific needs.

What types of insurance do you accept?

We accept most major insurance plans, including Medicare and workers' compensation. Please contact our office to verify your specific insurance coverage.

How many physical therapy sessions will I need?

The number of sessions varies based on your condition, severity, and individual progress. Your therapist will develop a treatment plan with estimated duration after your initial evaluation.

What should I wear to my physical therapy appointments?

Wear comfortable, loose-fitting clothing that allows for movement and access to the area being treated. Athletic wear, t-shirts, shorts, or sweatpants are ideal. Avoid restrictive clothing.

Do you offer home visit services?

Yes, we offer home visit services for patients who are unable to visit our clinic due to mobility issues, transportation challenges, or other circumstances. Contact us to discuss home visit availability.

What conditions do you treat?

We treat a wide range of conditions including back pain, neck pain, joint pain, sports injuries, post-surgical rehabilitation, arthritis, neurological conditions, balance disorders, and workplace injuries.

How soon can I get an appointment?

We typically offer same-week appointments for new patients. Urgent cases can often be seen within 24-48 hours. Contact our office to check current availability.

What is your cancellation policy?

We require 24 hours notice for appointment cancellations. Late cancellations or no-shows may be subject to a fee. We understand emergencies happen and will work with you in those situations.

Do you provide pain management services?

Yes, we offer comprehensive pain management through various techniques including manual therapy, therapeutic exercises, modalities like electrical stimulation and ultrasound, and education on pain management strategies.

Can physical therapy help prevent future injuries?

Absolutely. We focus not only on treating current conditions but also on injury prevention through strength training, flexibility exercises, posture correction, and education on proper body mechanics.

What is the difference between physical therapy and chiropractic care?

While both focus on musculoskeletal health, physical therapy takes a more comprehensive approach including exercises, manual therapy, education, and functional training. Chiropractic care primarily focuses on spinal adjustments.

Do you work with athletes?

Yes, we have specialized sports physical therapy services for athletes of all levels. We provide sport-specific rehabilitation, performance enhancement, and injury prevention programs.

What safety measures do you have in place for COVID-19?

We follow all recommended health guidelines including regular sanitization, social distancing in waiting areas, mandatory mask-wearing, temperature checks, and frequent hand hygiene. We also offer telehealth options when appropriate.

Can I continue exercises at home?

Yes, home exercise programs are an essential part of your treatment. Your therapist will provide you with customized exercises to perform at home to accelerate your recovery.

Do you treat children and elderly patients?

Yes, we provide pediatric physical therapy for children and geriatric physical therapy for older adults. Our therapists are trained to address the unique needs of different age groups.

What is your approach to chronic pain management?

We use a multidisciplinary approach including manual therapy, graded exercise therapy, education about pain neuroscience, pacing strategies, and mindfulness techniques to help manage chronic pain effectively.

Do you offer virtual/telehealth physical therapy?

Yes, we offer telehealth services for patients who prefer remote consultations or are unable to visit in person. This includes virtual assessments, exercise guidance, and progress monitoring.

How do I know if physical therapy is right for my condition?

Physical therapy can help with most musculoskeletal conditions. We offer free phone consultations to discuss your specific situation and determine if physical therapy is appropriate for you.